Our service fees at a glance

Which service fees exist? How high are they? You will find here all the information regarding the costs about activation, payment transactions, reminders and contract termination.

Service activation

Activation

The activation fee covers all costs which are incurred in the case of a new order or when changing your receiver/subscription. Among other things, it covers the technical and administrative preparation/adaptation of the infrastructure, where applicable shipping of the device and the associated login credentials, as well as activation of the device when it is put into operation and activation of a new product on an existing device. CHF 99.-

Switching to a lower priced subscription

A reduced activation fee is payable when switching to a lower priced product than previously. If this change involves device shipping or the activation of a new product on an existing device, the usual activation fee of CHF 99.- will be charged. CHF 59.-

SIM card

When activating a new SIM card. CHF 49.-

Replacement SIM card

When replacing a SIM card (e.g. following loss). CHF 39.-

Transfer subscription

If the subscription is transferred to another person, the future account holder will be charged a service transfer fee. CHF 40.-

Moving home

Processing fee for the verification and activation of existing digital products at a new address.
Mobile only customers or customers who enter their move independently via My UPC are excluded.
CHF 35.-
 
 
 

Payment transactions

Paper Invoice

When sending a paper invoice by post. Change your bill delivery options quickly and easily: for your digital products in My UPC and for your 3-in-1 cable connection using our online form. CHF 3.- per invoice

Payment at the Post Office

When an orange pay-in slip is used. CHF 3.-

Payment using red pay-in slips (Post Office)

When using a red pay-in slip instead of the orange pay-in slip provided by us. Only one single payment using a red pay-in slip is free-of-charge (per year).
CHF 7.50
 
 
 

Reminders

Reminder charges

If after a payment reminder was sent, a payment is still overdue, we will send a reminder

Customers who receive the 3-in-1 cable connection.

Please note that in the case of cable connection bills, a payment reminder can result in additional (reminder) charges.

CHF 25.-

Collection fees

If UPC engages a third party with the collection of outstanding invoice amounts, minimum fees must be paid directly to the third party consulted. In addition, individual outlays and out-of-pocket expenses that are necessary for the collection must be reimbursed.

Amount of claim in CHF:  Handling fee in CHF:
20.- up to 19.- CHF 37.-
20.- up to 59.- CHF 58.-
60.- up to 399.- CHF 145.-
400.- up to 999.- CHF 225.-
1‘000 up to 1‘999.- CHF 285.-
2‘000 up to 2‘999.- CHF 385.-
3‘000 up to 4‘999.- CHF 575.-
5‘000 up to 6‘999.- CHF 685.-
7‘000 up to 9‘999.- CHF 825.-
10‘000 up to  19‘999.- CHF 1‘375.-
20‘000 up to  49‘999.- CHF 2‘600.-
over CHF 50‘000.- 6% of the claim

Default interest

You may be charged a default interest on the outstanding amount (in addition to the reminder fee) once the payment period expires. 5% of the invoice sum

Reactivation of blocked connection

If payment is not received your connection will be blocked. A fee will be charged for the reactivation. CHF 65.-

Express activation

In the event of express activation within 24 hours. An express flat-rate fee will be invoiced in addition to the regular reactivation fee. CHF 25.-
 
 
 

Contract termination

Premature contractual termination

In the event of a premature contractual termination, we shall invoice you for the sums owed up to the expiry of the ordinary contractual period.  dependent on the residual term

Returned too late / non-returned / defective receivers

Fee for loaned hardware (modem, router or TV box) not returned on time after the end of the contract
CHF 49.-

Costs for non-returned receivers or receivers damaged/defective as a result of gross negligence on the part of the customer:

Horizon HD Recorder CHF 270.-
Connect Box 3.0 CHF 140.-
Connect Box 3.1 CHF 90.-
Digicard CHF 50.-
Powerline Adapter CHF 95.-
Powerline Booster CHF 70.-

Due payment of instalments for mobile handsets

When terminating a Mobile subscription for which a handset plan has also been signed, all outstanding handset plan instalments shall immediately fall due. dependent on the contract
 
 
 

Other prices & conditions

Provision of information in the event of abusive calls

For the connection details and identification of persons responsible for abusive calls or unfair mass advertising.   CHF 50.- per inquiry

Invoice copy

Invoice copies can be sent by post or e-mail. The last 12 monthly invoices can be downloaded free of charge from My UPC. CHF 5.- per copy
 

All prices incl. VAT

 
 

Top 3 FAQs about the service fees

Why am I charged a fee if I use a red pay-in slip?

We are aware that under certain circumstances it may be necessary to use the red pay-in slip. However, it takes a considerable amount of time for us to process a pay-in slip completed by hand. 

We have to perform capture and recording entirely manually, for example. For this reason, we take the liberty of charging customers a service fee of CHF 7.50 for the additional costs incurred. 

What is the activation fee?

The activation fee covers all costs which are incurred in the case of a new order or when changing your receiver. Among other things, it covers the technical preparation / adaptation of the infrastructure, shipping of the device and the associated login credentials, as well as initial activation of the device when it is put into operation.

Why is it not free to be sent bills in paper form?

In order to help protect the environment, we charge a fee of CHF 3.– for all bills sent on paper.

Change your bill delivery options quickly and easily: for your digital products in My UPC and for your 3-in-1 cable connection using our online form.

 

My UPC

Modify your payment method, pay conveniently online and a lot more.

 
 
 
 

Service status

Here you can find information about disruptions on the UPC network.

 
 
 
 

Our Community

In the Community, you will find answers, news and competitions

 
 
 
 

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