ACTIVATION, SERVICE TRANSFER AND MOVING HOME
The activation fee is charged for initial activation of new devices or services. It includes administration and delivery.
- Free of charge for online orders: If you place your order online for a product with Internet, you will save the activation fee.
When the minimum contract period has ended, it is possible to switch to a lower priced subscription. An administration fee of CHF 59 applies for this. If activation of new devices or services is necessary, then the fee will instead be CHF 99.
SIM card activation
Depending on the Mobile subscription, a fee may apply for the initial activation of a new SIM card.
Identity check (new SIM card)
For the first order of a SIM card, the identity of the future owner must be verified before delivery. If the postal service carries out this verification, a fee is incurred.
Replace SIM card
If the SIM card needs to be replaced (if it has been lost, for example).
Reporting a move
Fee for processing a move. This fee is not charged if you report your move yourself in My UPC or if you only use Mobile products from UPC. You will find further information on our moving page.
Payment at post office counter
When using an orange pay-in slip
Payment without QR code reference
CHF 7.50 for a payment without a QR code reference, e.g. an online banking payment with only the IBAN number. Payments via My Sunrise are generally free of charge.
When the payment deadline has passed, reminder fees will be charged: up to CHF 27 for a cable connection bill and CHF 25 for all other products.
If UPC engages a third party with the collection of outstanding invoice amounts, processing fees must be paid directly to the third party involved. Further, individual expenses and outlay which are necessary for the collection must be repaid. The fees depend on the amount owed and will be billed directly by the collection service provider.
|Amount of claim in CHF:||Maximum processing fee in CHF:|
|1.- up to 20.-||50.-|
|21.- up to 50.-||70.-|
|51.- up to 100.-||100.-|
|101.- up to 150.-||120.-|
|151 up to 250.-||149.-|
|251 up to 500.-||195.-|
|501 up to 1‘500.-||308.-|
|1‘501 up to 3‘000.-||448.-|
|3‘001 up to 10‘000.-||1‘100.-|
|10‘001 up to 20‘000.-||1‘510.-|
|20‘001 up to 50‘000.-||2‘658.-|
|> 50‘000.-||5.5% of the claim
When the payment deadline has passed, in addition to the reminder fee, you can be charged default interest on the outstanding amount (in addition to the reminder fee).
5% of the amount owed
If payment is still not made, your UPC connection will be blocked. There is a charge for reactivation of the connection. Further information about connection activation
Connection activation (express fee)
For reactivation of the blocked connection within 24 hours, express fees are charged (in addition to the CHF 65 for connection activation). Further information about connection activation
Cancellation before end of minimum contract period
When a contract is terminated early, the total remaining monthly recurring basic fees until the end of the minimum contract period will be billed, together with a processing fee of CHF 100.-. In the event of special offers with free gifts, compensation for these can also be billed.
Cancellation without observing the notice period
After the end of the minimum contract period, or with contracts without a minimum contract period, it is possible to terminate a contract without observing the regular notice period by paying the remaining monthly basic fees until the regular notice date, plus CHF 100.-
Loaned receivers (modem, router, TV Box etc.) must be returned promptly and undamaged, if this is stipulated in the confirmation of cancellation. If they are not returned as stipulated, UPC will charge a fee of CHF 49 plus the following fee depending on the device:
UPC TV Box: CHF 116.-
Giga Connect Box: CHF 143.-
Connect Box: CHF 60.-
Instalments due for mobile devices
When a Mobile subscription is cancelled for which a device payment plan was also concluded (contract for payment by instalment for a mobile device), all outstanding instalments are due immediately.
dependent on contract
Information service in the event of abusive calls
Fees for connection details and identification of perpetrators of abusive calls or unfair mass advertising.
CHF 50.- per disclosure
Copy of bill
Bill copies can be delivered by mail or by e-mail. The current bill as well as the last 12 monthly bills can be accessed at no charge in My UPC.
Handling fee for a postal item which cannot be delivered (such as a bill).
UPC subscriptions can be temporarily paused (suspended). There is a fee for this. Detailed information can be found on our support pages under the topic “pause subscription”.
All amounts are inclusive of VAT.