Pause Internet, Landline, TV or Mobile
and then continue to use them like before
Are you taking a time-out? Your UPC subscription can do this too!
Whether you spend a couple of months abroad or somewhere else in Switzerland:
If you do not need your package subscription (Internet, TV, landline) or your mobile subscription for a certain time, you can pause your UPC products via My UPC. This means that you can interrupt the use and payment (suspension), but – unlike when you cancel – you can simply continue to watch TV, surf the Internet and make phone calls as usual after you return.
In My UPC, specify which UPC products or subscriptions you want to pause and for how long. You will receive a confirmation e-mail. The time-out of your UPC products starts and ends automatically. You don’t need to do anything more.
You can check your details at any time in My UPC and also change them later or cancel the subscription time-out.
Before you start, please make sure that
Furthermore, it is not possible to pause UPC subscriptions when:
You can pause your UPC products a maximum of twice per calendar year. The duration must be for at least 2 months per time-out and can last a maximum of 5 months in total per year.
You would like to travel for 2 months in spring and 2 months in autumn. This means that you can pause your UPC products for April/May and September/October, for example. To do this, enter the desired product time-out in My UPC 60 days at the earliest or 1 day before departure at the latest.
If, on the other hand, you travel for 3 months each in spring and autumn, the annual maximum of 5 months is exceeded. Accordingly, you cannot pause your products for the full 6 months, but only for 5 months.
Yes. You can change your details or cancel the time-out at any time in My UPC. Please note, however, that the framework duration of 2 to 5 months per calendar year still applies. Shortening a pause from 2 months to one or extending it from 5 to 6 months is therefore not possible.
There is a charge of CHF 10 per time-out, no matter how many UPC products. The subscription time-out will be listed on your UPC bill as a "subsequent charge" under "Other costs and discounts".
Paused products will not be billed. If you do not pause all of your products, you will receive a bill as usual for the products you continue to use.
Please note: The fee of CHF 10 for the subscription time-out (suspension) will be listed on your UPC bill as "subsequent charge" under "Other costs and discounts". Depending on when you enter the subscription time-out in My UPC (at short notice or further in advance), the fee will be on your next bill or after the subscription time-out at the latest.
Notes about receiving and paying your bill
If you receive your bills in paper form, they will also be sent to your usual address during the subscription time-out. However, you can also check your bills at any time in My UPC. If you wish, you can also change the way you receive your bills from paper to "by e-mail" in My UPC.
If necessary, you can also change the payment method for your UPC bills. If, for example, you used to pay your bills at the post office counter, you can switch to eBill, direct debit or online bank transfer. You will find further information on our payment methods support page.
No. The end date of discounts is not extended by pausing UPC subscriptions or products, but will remain unchanged.
You took out a UPC package subscription in January and benefit from a reduced price for the first 12 months, i.e. until the end of December. In summer you are going abroad for 3 months and will pause your UPC package offer for this time. Regardless of this, the discount will continue to be valid until the end of December and will not be extended by the 3 months it has been paused for.