ALL ABOUT UPC ROAMING
Our tips for your trip abroad
Our tips for your trip abroad
Whether a holiday in Spain or a visit to friends in France: your UPC Mobile is with you when you travel. To make sure you can use your mobile services abroad without a hassle, here are our roaming tips.
Check whether and to what extent the use of mobile services abroad is covered by your UPC subscription. To help you understand where costs may be incurred, we have also put together examples of Internet use and calls with UPC Mobile subscriptions in Europe.
Before your trip, inform yourself about the mobile tariffs abroad. Simply enter your destination in the overview of international tariffs and view the prices for calls, text messages, MMS and mobile Internet usage. When you arrive abroad, you will automatically receive a free text message with all tariffs for the country you are in.
Set whether you would like to receive and make calls abroad. If your UPC subscription does not cover calls abroad, costs will be incurred for them. So if necessary, deactivate calls with roaming tariffs already before your trip in My UPC.
With Wi-Free you can find free hotspots in countries all around the world and save yourself roaming costs. Activate Wi-Free preferably already before your trip. Then at your destination you can search for hotspots right away.
If your roaming data is used up, for some countries you can simply buy roaming packages by text message. Inform yourself ahead of time whether roaming packages are available for the country you will be visiting.
In the settings for your smartphone you can deactivate automatic updates (e.g. for software or apps). If you would like to allow updates manually while on holiday, make sure you are connected to wifi to avoid unwanted costs.
Receiving messages on your UPC voicemail box abroad is free, but listening to them is charged as a call. The cost depends on the roaming tariff for your UPC Mobile subscription.
You have just arrived at the airport and want to send the first few snapshots to your friends. In the next few days you might also want to call your parents. Here’s the best way to use UPC Mobile abroad:
Before your trip you deactivated roaming. Now you can activate it again in the same way. Please do this only if you really want to use roaming and know what your UPC Mobile subscription covers and what it doesn’t. This will help avoid unwanted costs.
Welcome back to Switzerland! We hope you had a pleasant trip. After your return we still have two tips for you:
After returning to Switzerland, return your smartphone settings to the status they had before your trip. You can now reactivate deactivated services such as automatic app updates.
If you are near the border to another country, depending on the strength of the signal it is possible that you may connect to the mobile network of the neighbouring country. Therefore we recommend that you regularly check your smartphone settings to check whether you are still connected to your home network (upc.ch). You can also deactivate roaming to avoid being connected to a foreign mobile network.
When making calls while abroad, make sure you use international dialling codes – even when making calls to Switzerland. For example, if you would like to call the hotel after your arrival, use the country code and leave off the zero on the usual number: e.g. +49 xx xxx xx xx.
Regarding the telephone costs:
If your UPC subscription does not include calls while abroad, then the standard tariff applies for the country you are visiting. You can find out the exact cost by entering the country you’re visiting in «International tariffs».
It is not possible to call Swiss value-added service numbers from abroad (i.e. weather information, directory assistance). You can make calls to free 0800 numbers (such as service numbers) if the provider makes this option available.
To use the Connect App you will need either a wifi connection or mobile data. To avoid costs, we recommend using the Connect App when you are connected to wifi.
When 100% of the data roaming credit is used up, you will be informed by SMS about the full usage of the available data roaming credit. In My UPC you can also set the SMS notification at 80% usage. You can check your current data roaming credit at any time via My UPC.
There are various possible reasons for this.
Roaming is deactivated.
Make sure that you have activated roaming in the settings for your smartphone.
The APN (Access Point Name) is not configured correctly.
When you access the Internet while abroad, if you are not connected to wifi you are connecting to UPC’s mobile network. If the connection is not established automatically, enter the access point (APN) manually. You can find instructions for this in the Mobile Assistant. If your smartphone model is not listed in the Mobile Assistant, you can configure your mobile data manually with the following parameters:
Name: upcnet roaming
MCC (if required): 206
MNC (if required): 01
The cost limit has been reached.
If desired, you can set the cost limit higher via My UPC or the Connect App, or – if available for the country you are visiting – you can buy an additional data package.