Notify us online of your move – it’s simple
You should register your move with us at least one month ahead of time so that we can ensure switching over takes place on the desired date.
Free of charge
If you register your move online, there is no charge. It costs CHF 35 if you register it by phone.
Transfer your subscription to another person when you move house.
For a move abroad, our policy grants the right of extraordinary termination.
Step by step instructions for your move
If necessary: In the next few days a UPC employee or technician will contact you.
Move house and enjoy your UPC products.*
*Is your 3-in-1 cable connection registered in your name? Then please read the information below for a 3-in-1 cable connection.
More information about your move
Are you moving abroad?
Then you have a right of extraordinary termination with one month’s notice and can terminate your contract with us as of the moving date. The contract will be cancelled at the end of the following month if the notice of termination does not reach us 4 weeks before the moving date. The only thing we require from you for this is the confirmation of departure from your current municipality of residence.
Please send this to the following address and you will then receive a confirmation of cancellation from us:
UPC Switzerland LLC
We wish you a successful start in your new country and hope that we will be able to count you among our customers again if you ever return to Switzerland! If you have not yet returned your modem or rented Mediabox at the end of the cancellation period, please return it to the following address:
UPC Switzerland LLC
XPO Logistics Switzerland
Can I transfer my subscription to another person?
Do you want to move house with your 3-in1 cable connection?
To whom is your 3-in-1 cable connection registered?
Registered to you if...
- ...you receive this type of invoice from us for your cable connection
- ...“cable television” is not included in your rent or additional charges
Registered to your landlord if...
- ...you do not receive a separate invoice from us for your cable connection
- ...“cable television” is included in your rent or additional charges
Is this the case?
Then you do not need to register your move. We nevertheless ask you to register your move for additional products such as a TV box, DigiCard or an Internet subscription in My UPC.
Can I keep my fixed network number when I move house?
When you move house, you can retain your current telephone number or switch to a new telephone number. This also applies if you move to an area with a different area code (e.g. from 031 to 041).
If you wish to keep your telephone number, you don’t need to do anything else.
If you want to change your number, please send us a written notification of your wish to the following address:
UPC Schweiz GmbH
Registering a move when your address remains unchanged?
When changing apartment at the same address, you do not need to register the move. You can connect your devices in your new apartment and use them immediately.