Are you moving home? We’re coming too!

Register your move in only a few steps and simply take your UPC products with you. You can find out how here.

 
 

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  • Great! You can receive these services

    We are sorry – unfortunately we can currently only offer UPC Mobile at this address.

    • Broadband
    • Horizon Tv
    • Home Phone/Mobile
    x Clear Address: 

    UPC services are currently being installed for this address!

    Click the button below and we will contact you as soon as construction is completed.

    x Clear Address: 

    We are sorry – unfortunately we can currently only offer UPC Mobile at this address.

    We are happy to check the connection possibilities for your property at no cost to you.

    x Clear Address: 

    UPC services will soon be switched off at this address.

    Would you like to try another address?

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    Do you have TV, Internet or Mobile from UPC? Notify us of your move via My UPC and save CHF 35.

    Step 1

    Log in to My UPC, click on “Service” in the navigation and then on “Register change of address”.

    Step 2

    Follow the instructions and enter your new address.

    Step 3

    Enter your moving date and send the information.

    After moving you may, for administrative reasons, receive an invoice combining the current month and the following month. 
    Is your 3-in-1 cable connection registered to you? Then we ask you to re-register this using our contact form.

    3-in-1 cable connection: also moving?

    To whom is your 3-in-1 cable connection registered?

    Registered to you if...

    Is this the case?

    Then please register your move using our contact form. Should you have other accessories or subscriptions from us, please register your move for these directly in My UPC.

    Registered to your landlord if...

    • ...you do not receive a separate invoice from us for your cable connection
    • ....“cable television” is included in your rent or additional charges

    Is this the case?

    Then you do not need to register your move. We nevertheless ask you to register your move for additional products such as a TV box, DigiCard or an Internet subscription in My UPC.

     
     

    Are you moving abroad?

    Then you have a right of extraordinary termination with one month’s notice and can terminate your contract with us as of the moving date. The contract will be cancelled at the end of the following month if the notice of termination does not reach us 4 weeks before the moving date.  The only thing we require from you for this is the confirmation of departure from your current municipality of residence.

    Please send this to the following address and you will then receive a confirmation of cancellation from us:

    UPC Switzerland LLC
    P.O. Box
    8021 Zurich

    We wish you a successful start in your new country and hope that we will be able to count you among our customers again if you ever return to Switzerland! If you have not yet returned your modem or rented Mediabox at the end of the cancellation period, please return it to the following address:

    UPC Switzerland LLC
    XPO Logistics Switzerland
    Lagerhausstrasse 12
    4914 Roggwil

     
     
     
     
     

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    Here you can find information about disruptions on the UPC network.

     
     
     
     

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