Have you got TV, Internet or Phone from UPC?
Horizon, Mediabox, DigiCard, Converter or Internet modem?
Follow the instructions and enter your new address.
Enter your moving date and send the information.
After moving you may, for administrative reasons, receive an invoice combining the current month and the following month.
Is your 3-in-1 cable connection registered to you? Then we ask you to re-register this using our contact form.
3-in-1 cable connection: also moving?
To whom is your 3-in-1 cable connection registered?
Registered to you if...
- ...you receive this type of invoice from us for your cable connection
- ....“cable television” is not included in your rent or additional charges
Registered to your landlord if...
- ...you do not receive a separate invoice from us for your cable connection
- ....“cable television” is included in your rent or additional charges
Is this the case?
Then you do not need to register your move. We nevertheless ask you to register your move for additional products such as a TV box, DigiCard or an Internet subscription in My UPC.
Do you have a mobile subscription?
Are you moving abroad?
Then you have a right of extraordinary cancellation and can terminate your contract with us at any time at the end of the relocation month. The only thing we require from you for this is the confirmation of departure from your current municipality of residence. Please send this to the following address and you will then receive a confirmation of cancellation from us:
UPC Switzerland LLC
We wish you a successful start in your new country and hope that we will be able to count you among our customers again if you ever return to Switzerland! If you have not yet returned your modem or rented Mediabox at the end of the cancellation period, please return it to the following address:
UPC Switzerland LLC
XPO Logistics Switzerland
Frequently asked questions
You will find more help topics in our support section.