NOTIFY US OF A MOVE

Free of charge online in My UPC

NOTIFY US OF A MOVE

Free of charge online in My UPC

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    WHEN?

    Notify us of your move as early as possible, ideally one month before the moving date. You have already moved home? No problem! Select that option in My UPC.

    HOW?

    Notify us of your move online at no charge in My UPC. Please note: If you notify us of your move by telephone or post, an administrative fee of CHF 35 applies.

    BEFORE YOUR MOVE

    Are you moving home? Notify us of your move and take us with you!

    For your UPC moving home notification, simply log in to My UPC. Not registered yet? You can register with just a few clicks. Have your customer number ready (which you can find on your bill or in e-mails you have received from UPC).

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    1. NOTIFY US OF A MOVE

    Fill out the moving home registration in My UPC. You will need the moving date, a current e-mail address and your new home address. If you have already moved, click on «I have already moved home».

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    2. CONFIRMATION

    You will receive a confirmation by e-mail and letter with a summary of all the information. If necessary you can still change the information you entered. You can check the current status of your moving home registration at any time in My UPC.

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    3. NOW IT'S OUR TURN

    We will take care of making sure you can use your UPC services at your new location. If installation work is necessary, we will contact you promptly.

    MORE INFORMATION ABOUT YOUR MOVE

    Do I have to take my devices with me when I move home?

    Yes. To be able to use your UPC services as usual, please transport your receivers from your old home to your new home.

    What do I have to do when I am moving abroad?

    With a few clicks you can report your move simply and free of charge in My UPC. Then we will automatically undertake everything necessary for cancellation.

    When will the connection at my old address be switched off?

    The connection will not be switched off. You can continue using it until your move.

    When will the bills start being sent to my new address?

    We will not send the first bill to your new address until after the moving date you have entered on the change of address form.

    Can I change or cancel my moving home registration?

    Yes. If necessary you can change or cancel your moving home registration at any time in My UPC.

     
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    AT YOUR NEW LOCATION

    How can I use my products in my new home? We have put together the most important help topics about TV and Internet for you.

    INSTRUCTIONS

    Installation instructions for TV, Internet, landline and Mobile

    CONNECTION

    Have you connected your devices correctly?

    Internet

    All about installing and using your Internet connection

    TV

    All about your TV receiver

    THIS COULD INTEREST YOU AS WELL

    Why don’t my TV services work in my new home yet?

    If you are using a Horizon HD Recorder and are no longer able to use all TV services after your move, please restore the Horizon HD Recorder to the factory settings.

    If you use a DigiCard, it may be necessary to use new parameters. You can get all the details for that directly online by entering your new address on our page about «Installation codes for digital TV reception».

    Fibre optic cable

    Interested in the topic of fibre optic cable? Here you can learn important information about UPC’s fibre optic cable network.

    Can I keep my landline number when I move house?

    When you move house, you can retain your current telephone number or switch to a new telephone number. This applies to all moves, even if you move to an area with a different area code (e.g. from 031 to 041).

    If you wish to keep your telephone number, you don’t need to do anything else.

    If you want to change your number, please send us a written notification of your wish to the following address:

    UPC Switzerland LLC
    PO Box
    8021 Zurich

    Can I transfer my subscription to another person?

    Yes, your subscription can be transferred to another person on the same terms at any time. You can find more information about the transfer process here.

    Do I have to report a move if my address is staying the same?

    When changing apartment at the same address, you do not need to register the move. You can connect your devices in your new apartment and use them immediately.

    Exception: If you are living in a property with an FTTH connection (fibre optic cable), you should notify us of your move so that the FTTH adapter can be installed in your new apartment.

     

    ONLINE TV WITH

    THE UPC TV APP

     
     

    Service status

    Here you can find information about disruptions on the UPC network.

     
     
     
     

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