Are you moving home? We’re coming too!

Register your move in only a few steps and simply take your UPC products with you. You can find out how here.

 
 

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    • Broadband
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    Have you got TV, Internet or Phone from UPC? Horizon, Mediabox, DigiCard, Converter or Internet modem?

    Step 1

    Log in to My UPC and click on "Moving" in the navigation bar at the top.

    Step 2

    Follow the instructions and enter your new address.

    Step 3

    Enter your moving date and send the information.

    After moving you may, for administrative reasons, receive an invoice combining the current month and the following month. 
    Is your 3-in-1 cable connection registered to you? Then we ask you to re-register this using our contact form.

    3-in-1 cable connection: also moving?

    To whom is your 3-in-1 cable connection registered?

    Registered to you if...

    Is this the case?

    Then please register your move using our contact form. Should you have other accessories or subscriptions from us, please register your move for these directly in My UPC.

    Registered to your landlord if...

    • ...you do not receive a separate invoice from us for your cable connection
    • ....“cable television” is included in your rent or additional charges

    Is this the case?

    Then you do not need to register your move. We nevertheless ask you to register your move for additional products such as a TV box, DigiCard or an Internet subscription in My UPC.

     
     

    Do you have a mobile subscription?

    Register your change of address simply using our contact form.

    Are you moving abroad?

    Then you have a right of extraordinary cancellation and can terminate your contract with us at any time at the end of the relocation month. The only thing we require from you for this is the confirmation of departure from your current municipality of residence. Please send this to the following address and you will then receive a confirmation of cancellation from us:

    UPC Switzerland LLC
    P.O. Box
    8021 Zurich

    We wish you a successful start in your new country and hope that we will be able to count you among our customers again if you ever return to Switzerland! If you have not yet returned your modem or rented Mediabox at the end of the cancellation period, please return it to the following address:

    UPC Switzerland LLC
    XPO Logistics Switzerland
    Lagerhausstrasse 12
    4914 Roggwil

     
     
     
     
     

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