ID check with the app
To conclude certain orders, we are legally required to verify your identity. This is the case, for example, when you have ordered a new SIM card or want to transfer someone else's UPC account to you. With the UPC ID Checker App, you can do this very easily by scanning your identity card (Swiss identity card, Swiss passport, B or C residence permit). Fast, secure and uncomplicated.
Free identity verification with the app. Verification via the postman costs CHF 40.-
With the app you can verify your ID any time and anywhere.
The verification of your ID is done digitally via your mobile.
Download the UPC ID Checker App on your smartphone and complete the identity check in just 3 steps:
Scan the QR code which you have received by email.
Then scan the front and the back of your ID.
Create a short selfie video.
Important: You can perform verification within 5 days of receiving the QR code. After this time, the ID check will automatically be done by the postman upon delivery.
Tips for the ID check
As soon as the ID check is required, you will receive an e-mail with all the necessary information and your personal QR code. Now download the UPC ID Checker App and start the ID check.
Scan QR code
Via desktop: Open the email and scan the QR code with the UPC ID Checker App. Make sure that the QR code is in the centre of the camera image.
Via smartphone: Click on the link in the email.
Credit card-sized cards should be scanned with your smartphone camera in landscape format, paper card-sized cards in portrait format.
Make sure that the ID document is in the centre of the camera image and well lit (without any reflections through the plastic cover).
First scan the page of your passport with your photo on it, then the page with the other personal details.
Make sure you move your head a little while recording the selfie video.
Please note that the identity check must be performed from start to finish using the same device. If you do not do this, the operation may be interrupted and will have to be repeated.