LANDLINE CALL SETTINGS

CALL WAITING, HOLD AND TOGGLE CALLS, THREE-WAY CONFERENCE

These functions allow you to accept calls and put them on hold when you are already in a call, or to talk to two people at the same time. 

Here you will learn how to set up your landline for this.

CALL WAITING

If your line is busy, a third party can still call you and let you know that they are waiting. You will be informed by means of an audible tone. You can choose from the following options:

 

  • End the existing call and take the waiting call.
  • Temporarily put the existing call on “hold” in order to take the waiting call.
  • Ignore the waiting call.

Activate call waiting

1. Lift the handset

2. Enter *43#

3. Wait for the set-up confirmation and hang up

 

This option can be deactivated again by entering #43#.

Take the waiting call and put the existing call on hold

1. Press the • or R key (depending on the telephone model)

2. Wait for the dial tone and press 2

 

Repeat steps 1 and 2 to switch back and forth between the calls.

Take the waiting call and end the existing call

1. Press the • or R key (depending on the telephone model)

2. Wait for the dial tone and press 1

 

You can also end the existing call by hanging up.

In this case, your phone will ring to signal that you have a call waiting. To accept it, you can simply lift the handset when you hear the tone.

 
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The call waiting function only works fully when call forwarding “when busy” is deactivated. If call forwarding is activated, then the number of the waiting call will not be shown.

 

Do you want to know more about call forwarding? Here you will find all the information.

SWITCHING BACK AND FORTH BETWEEN CALLS (HOLD/TOGGLE)

You can put an existing call on hold and use the same line to talk to another person or to answer a waiting call.

Put call on hold and call a new number

1. Press the • or R key (depending on the telephone model)

2. Wait for the dial tone and press 2

3. Dial the number for the new call (within 20 seconds)

 

Repeat steps 1 and 2 to toggle back and forth between the calls.

End the call on hold

1. Press the • or R key (depending on the telephone model)

2. Wait for the dial tone and press 0

 

Then only the call you are currently in will remain active.

End the current call and accept the call on hold

1. Press the • or R key (depending on the telephone model)

2. Wait for the dial tone and press 1

 

Now you are talking with the person that you had on “hold” before.

 

CONFERENCE CALL

During a call, you can add another person to the conversation or remove them again at any time without terminating the existing call.

Establish three-way conference

1 Press the • or R key (depending on the telephone model) and wait for the dial tone

2. Dial the desired number and wait for a connection Press the • or R key again and wait for the dial tone

4. Enter 3

Establish a three-way conference with a call on hold

1. Press the • or R key (depending on the telephone model)

2. Press 3

3. Wait until you can hear both callers

End conference

You can hang up to end both connections.

 

If you just want to end the conference but still want to keep both calls separately from one another:

 

1. Press the • or R key (depending on the telephone model)

2. Wait for the dial tone and press 2

 

Now your first connection (the person you called first) will be on hold and you will be talking to the other person. 

 

To switch back and forth between connections:
 

1. Press the • or R key (depending on the telephone model)

2. Wait for the dial tone and press 2

 

If you end one of the two calls (see “End the call on hold” above), then a tone will signal that the other connection is still active.

You can accept the other call by picking up when you hear the tone.

 

SOLUTIONS TO COMMON ISSUES WITH THE LANDLINE

 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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