CS2400

What does the error message mean?

The app no longer works or it cannot be started.

Here’s what you can do.

1. CLOSE THE APP AND THEN START IT AGAIN

Press the Back or Home button on the remote control. This closes the app, and the main menu is opened.
Select the desired app and start it again.

If the problem has not been resolved, then please continue with the next step.

2. RESTART YOUR UPC TV BOX

Check whether all the cables are correctly connected to the modem.
Restart the UPC TV Box by carefully unplugging the power cord and plugging it back in after 30 seconds.
Wait until the box has completely rebooted and then check if the problem has been solved.

Does the problem persist after 24 hours? Our customer service will be happy to help you:

Kontakt | Telefon, E-Mail, Shop, Service Point

Here you can find information about disruptions on the UPC network.

Do you have a question? Discuss it with the Sunrise Community.

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