TROUBLESHOOTING

UPC TV APP: RECORD PROGRAMS

I CAN’T PROGRAMME ANY RECORDINGS WITH MY UPC TV APP

Here's what you can do

stepOutline01

RESTART THE APP

Completely close the application, restart it, and try the recording function again. If the problem persists, please try again later. 

stepOutline02

UPDATE THE APP

Please check whether you are using the latest version of the app. If not, install the update so that any errors are remedied and all functions are available. 

stepOutline03

CHECK WHETHER YOU ARE LOGGED IN WITH THE RIGHT ACCOUNT

Make sure that you are logging in to the UPC TV App with the right credentials. If not, enter the correct data so that you have access to all the services. Make sure you are logging into the account that is connected to your UPC TV Box. 

stepOutline04

PLEASE TRY AGAIN LATER

Please try to programme the recording later.

Was this not what you were looking for? Click below for other topics.

Qualtrics survey
 

I CAN’T PROGRAMME ANY RECORDINGS WITH MY UPC TV APP

Here's what you can do

stepOutline01

RESTART THE APP

Completely close the application, restart it, and try the recording function again. If the problem persists, please try again later. 

stepOutline02

UPDATE THE APP

Please check whether you are using the latest version of the app. If not, install the update so that any errors are remedied and all functions are available. 

stepOutline03

CHECK WHETHER YOU ARE LOGGED IN WITH THE RIGHT ACCOUNT

Make sure that you are logging in to the UPC TV App with the right credentials. If not, enter the correct data so that you have access to all the services. Make sure you are logging into the account that is connected to your UPC TV Box. 

stepOutline04

PLEASE TRY AGAIN LATER

Please try to programme the recording later.

Was this not what you were looking for? Click below for other topics.

Survey
Qualtrics survey
 

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