TROUBLESHOOTING

CHANGE CHANNEL LANGUAGE

I WANT TO CHANGE THE CHANNEL LANGUAGE

Here's what you can do:

stepOutline01

SELECT ANOTHER AUDIO TRACK

To switch to another sound language, you have to select a different audio track. To do so, press the option button on your remote control as indicated below.

Remote Menu Mobile

The option menu will pop up on your TV screen. You can then select the “audio” option from the menu and try the different audio tracks offered for the specific channel you are experiencing sound issues with. 

stepOutline02

CHECK AVAILABLE LANGUAGES FOR A CHANNEL

Please take into consideration that not all channels are available in more than one language. To see the available languages, select the context menu and look at the info screen for the channel you are on. 

stepOutline03

CHECK AVAILABLE LANGUAGES FOR A CHANNEL

In case you would like to change the general preferred setting for audio or subtitle language, please begin by pressing the respective button on your remote control.

Remote TV Guide Mobile

Now from the main menu, please select the cogwheel symbol to access the settings menu. From there you can change the general preferred settings for audio or subtitle language.

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Qualtrics survey
 

I WANT TO CHANGE THE CHANNEL LANGUAGE

Here's what you can do:

stepOutline01

SELECT ANOTHER AUDIO TRACK

To switch to another sound language, you have to select a different audio track. To do so, press the option button on your remote control as indicated below.

Remote Menu Desktop

The option menu will pop up on your TV screen. You can then select the “audio” option from the menu and try the different audio tracks offered for the specific channel you are experiencing sound issues with. 

stepOutline02

CHECK AVAILABLE LANGUAGES FOR A CHANNEL

Please take into consideration that not all channels are available in more than one language. To see the available languages, select the context menu and look at the info screen for the channel you are on. 

stepOutline03

CHANGE THE GENERAL PREFERRED LAUGUAGE SETTING

In case you would like to change the general preferred setting for audio or subtitle language, please begin by pressing the respective button on your remote control.

Remote TV Guide Desktop

Now from the main menu, please select the cogwheel symbol to access the settings menu. From there you can change the general preferred settings for audio or subtitle language.

Was this not what you were looking for? Click below for other topics.

Survey
Qualtrics survey
 

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