TROUBLESHOOTING

NO SOUND ON A CHANNEL

THERE ISN'T ANY SOUND COMING FROM ONE CHANNEL ON THE TV

Here's what you can do:

stepOutline01

CHECK ANOTHER AUDIO TRACK

If you cannot hear sound from a specific channel, there may be an issue with the audio track. Sometimes TV stations also broadcast silent audio tracks, for example if there is no two-channel sound available for a program. To check this, press the "Options" button on your remote control as shown in the picture below.

Remote Menu Mobile

The option menu will pop up on your TV screen. You can then select the “audio” option from the menu and try the different audio tracks offered for the specific channel you are experiencing sound issues with.

stepOutline02

IF THE PROBLEM PERSISTS CHECK THE NETWORK OUTAGE PAGE

You can view service notices and disruptions in real time. Our notifications are updated continuously. If everything seems to be all right, please return to this page.

stepOutline03

IF THE PROBLEM PERSISTS CHECK YOUR HDMI- OR AUDIO CABLE

Please check that your HDMI cable or audio cable (if a specific audio cable is used) is properly plugged in and is not damaged. If your cable is damaged please request a new one to solve the problem by giving us a call: 0800 66 88 66

Was this not what you were looking for? Click below for other topics.

Qualtrics survey
 

THERE ISN'T ANY SOUND COMING FROM ONE CHANNEL ON THE TV

Here's what you can do:

stepOutline01

CHECK ANOTHER AUDIO TRACK

If you cannot hear sound from a specific channel, there may be an issue with the audio track. Sometimes TV stations also broadcast silent audio tracks, for example if there is no two-channel sound available for a program. To check this, press the "Options" button on your remote control as shown in the picture below.

Remote Menu Desktop

The option menu will pop up on your TV screen. You can then select the “audio” option from the menu and try the different audio tracks offered for the specific channel you are experiencing sound issues with. 

stepOutline02

IF THE PROBLEM PERSISTS CHECK THE NETWORK OUTAGE PAGE

You can view service notices and disruptions in real time. Our notifications are updated continuously. If everything seems to be all right, please return to this page.

stepOutline03

IF THE PROBLEM PERSISTS CHECK YOUR HDMI- OR AUDIO CABLE

Please check that your HDMI cable or audio cable (if a specific audio cable is used) is properly plugged in and is not damaged. If your cable is damaged please request a new one to solve the problem by giving us a call: 0800 66 88 66

Was this not what you were looking for? Click below for other topics.

Survey
Qualtrics survey
 

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