CANCELLATION

HOW TO CANCEL YOUR SUBSCRIPTION

Simply click on your cancellation reason to find out the fastest way to cancel.

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IMPORTANT CHANGE
We are simplifying and accelerating the cancellation process. From 1 May, 2021 (from 1 June, 2021 for existing customers), all UPC subscriptions can only be cancelled over the phone or via UPC Chat. Written notices of cancellation by letter, fax or e-mail are no longer valid as of this date. The General Terms and Conditions will be updated accordingly. You will find more information here.

1. Why do you want to cancel your contract?

Moving abroad

Merging households

Death

Nursing home move

Switching provider

Other reason

FURTHER INFORMATION

How do I cancel my UPC subscription?

Simply click on the reason for your cancellation at the top of this page to find out how to cancel. 

Starting 1 May 2021 (1 June 2021 for existing customers), all UPC subscriptions can only be cancelled over the phone or via UPC Chat. Written notices of cancellation by letter, fax or e-mail are no longer valid as of this date. For more details, please see here.


Information for moving abroad
If you move abroad, you can still report your move free of charge in My UPC. We will then cancel the contract for your UPC subscription.

Note for reporting deaths
If you wish to cancel or transfer a UPC subscription due to a death, an online form is still available.

Information for moving to a care home for the elderly
If the UPC subscription is cancelled due to a move to a retirement home, a corresponding form is available on this page.

 

PAUSE YOUR SUBSCRIPTION INSTEAD OF CANCELLING IT?

Temporarily pause your products and afterwards use TV, Internet and mobile like before.