NOTIFY US OF A MOVE

Notify us online of your move – it’s simple. Free of charge, with just a few clicks.

 
 

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  • Great ! You can receive our services!

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    UPC services are currently being installed for this address!

    Unfortunately we can currently only offer UPC Mobile at this address.

    UPC services will soon be switched off at this address.

    Checking availability now

    When?

    Notify us of your move as early as possible, ideally 1 month before the moving date. You have already moved home? No problem! Select that option in My UPC.

    How?

    Notify us of your move online at no charge in My UPC. Please note: If you notify us of your move by telephone or post, a service charge of CHF 35 applies.

    Step by step instructions for your move

    Step 1

    My UPC login

    Log in to My UPC (your customer account). Not registered yet? You can register with just a few clicks. Have your customer number ready.  

    Step 2

    Enter the data of your move

    Done in no time at all: Fill out the moving home registration. You will need your new address and the moving date.*

    Step 3

    Confirmation

    You will receive a confirmation e-mail with all the information (if necessary you can still change the information you entered). Please make sure that your e-mail address is current.

    *If you have already moved, simply click on “I have already moved home”.

    What happens next? Your part is done. Now it’s our turn: If installation work will be necessary so you can use your UPC services at your new home, we will contact you promptly. You can also check the status of your moving home registration easily and at any time in My UPC.

    How can I use my products in my new home?

    Enjoy the best entertainment in your new home right from day one. If re-installation of your devices is necessary, have a look at our Quick Guides and video instructions. We have put together the most important help topics for you.

    QUICK GUIDES

    Installation instructions for TV, Internet, fixed network and Mobile

    GETTING CONNECTED

    Have you connected your devices correctly?

    INTERNET HELP TOPICS

    All about installing and using your Internet connection

    More information about your move

    Can I keep my fixed network number when I move house?

    When you move house, you can retain your current telephone number or switch to a new telephone number. This applies to all moves, even if you move to an area with a different area code (e.g. from 031 to 041).

     

    If you wish to keep your telephone number, you don’t need to do anything else. 

     

    If you want to change your number, please send us a written notification of your wish to the following address:

     

    UPC Schweiz GmbH
    Postfach
    8021 Zürich

    Do you want to move house with your 3-in-1 cable connection?

    Your 3-in-1 cable connection is:

    Registered to you if...

    • ...you receive this type of invoice from us for your cable connection
    • ...“cable television” is not included in your rent or additional charges

    Is this the case?

    Then please register your move using our contact form. Should you have other accessories or subscriptions from us, please register your move for these directly in My UPC.

    Registered to your landlord if...

    • ...you do not receive a separate invoice from us for your cable connection
    • ...“cable television” is included in your rent or additional charges

    Is this the case?

    Then you do not need to notify us of your move. We would nevertheless ask you to register in My UPC a move of additional products such as a TV-Box, DigiCard or an Internet subscription.

     
     

    Registering a move when your address remains unchanged?

    When changing apartment at the same address, you do not need to register the move. You can connect your devices in your new apartment and use them immediately.

    Are you moving abroad?

    Then you have a right of extraordinary termination with one month’s notice and can terminate your contract with us as of the moving date. The contract will be cancelled at the end of the following month if the notice of termination does not reach us 4 weeks before the moving date. To carry out the cancellation, we need a confirmation of deregistration from your current municipality of residence or the rental/purchase agreement for your new property.

    Please send this to the following address and you will then receive a confirmation of cancellation from us:

    UPC Switzerland LLC
    P.O. Box
    8021 Zurich

    We wish you a good start in your new country and hope that we will be able to count you among our customers again if you ever return to Switzerland! If you have not yet returned the modem or the rented Mediabox, please send it to the following address:

    UPC Switzerland LLC
    XPO Logistics Switzerland
    Lagerhausstrasse 12
    4914 Roggwil

    Can I transfer my subscription to another person?

    Yes, your subscription can be transferred to another person on the same terms at any time.

    You can find more information about the transfer process here.  

     

    When will the connection at my old address be switched off?

    Not at all. Even if you move earlier or later than planned, you will have a connection at your old address the entire time.

     

     

    When will the bill start being sent to my new address?

    We will not send the first bill to your new address until after the moving date you have entered on the change of address form.

     

     

    What does it mean if my new home is connected to the fibre optic network?

    With UPC’s fibre optic cable network you can surf the Internet, stream, chat and play games without experiencing a loss of performance, since Internet, digital television and telephone are transmitted separately and do not compromise each other when they are used at the same time. Here you can find all the information on the UPC fibre optic network.

     

     

     
     
     
     
     

    Service status

    Here you can find information about disruptions on the UPC network.

     
     
     
     

    Our Community

    In the Community, you will find answers, news and competitions

     
     
     
     

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