VIDEO ON DEMAND SUPPORT

VIDEO ON DEMAND
SUPPORT

DISCOVER OFFERS AND RENT FILMS

Ready when you are: Video on Demand (VoD) brings up-to-the-minute films and series right to your living room – whenever you want. Depending on your preference you can rent individual films or access certain VoD media libraries with our monthly subscriptions (Starzplay, Premium Plus). All offers are put together individually and offer you a variety of films and series.

VIDEO ON DEMAND AT UPC

Always the best entertainment for you:
On your TV Box you can find all the films and series available for streaming. Content that is shown with a price can be rented individually for 48 hours. Content with the note “watch from beginning” is part of a subscription and can only be watched by subscribers.

RENT AND STREAM INDIVIDUAL FILMS

Want to rent a film? You can see all the available films directly on your TV Box. You can also find notes about new films on our website.

Here’s how to rent films with just a few clicks:

UPC TV BOX

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Open the main menu.
Press the Home button on your remote control.

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Choose films & series.
Open the “Films and series” section and click on the desired content.

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Rent
Click on the “Rent from CHF 6.90” button and choose whether you want to watch the film in SD or HD quality. Then to confirm, enter the PIN code for your TV Box (the same PIN as for parental control).

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Watch
After confirming with the PIN, the film will start automatically and will remain available to stream for the next 48 hours. The cost for the film will be listed on your next UPC bill.

UPC TV APP

Here’s how it works

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Open the UPC TV App.
Using the web browser, log in to the UPC TV App on upctv.ch. The login credentials are the same ones as for your My UPC account.

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Choose films & series.
Open the “Films and series” section and click on the desired content.

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Rent
Using “Rent now” you can choose whether you want to watch the film in HD or SD quality. Then enter your My UPC password and conclude by clicking on “Rent now”.

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Watch
After confirming with the password, the film will start automatically and will remain available to stream for the next 48 hours. The cost for the film will be listed on your next UPC bill.

Ecco come fare

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Apri UPC TV App.
Tramite il tuo web browser accedi all’UPC TV Web tramite upctv.ch. I dati di accesso sono gli stessi del tuo account My UPC.

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Seleziona film e serie.
Apri la sezione "Film e serie" e fai clic sul contenuto che desideri guardare.

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Noleggia
Con «Noleggia ora» puoi scegliere se guardare il film in qualità HD o SD. Quindi inserisci la tua password My UPC e in seguito clicca su «Noleggia ora».

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Riproduci
Dopo aver confermato il noleggio con una password, il film viene avviato automaticamente ed è disponibile per lo streaming per 48 ore. Il costo del film sarà indicato sulla tua prossima fattura UPC.

So funktioniert's

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UPC TV App öffnen.
Logge dich über den Webbrowser auf upctv.ch in die UPC TV App ein. Die Login-Daten sind dieselben wie für dein My UPC Konto.

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Filme und Serien wählen.
Öffne die Rubrik «Filme und Serien» und klicke den gewünschten Inhalt an.

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Mieten
Über «Jetzt mieten» kannst du wählen, ob du den Film in HD oder SD Qualität schauen möchtest. Gib danach dein My UPC Passwort ein und klicke abschliessend auf «Jetzt mieten».

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Abspielen
Nach der Bestätigung per Passwort startet der Film automatisch und steht dir für 48 Stunden zum Streaming zur Verfügung. Der Betrag für den Film wird auf deiner nächsten UPC Rechnung aufgelistet.

UPC TV App
Schau Filme, die du zu Hause auf deiner TV-Box gestartet hast, einfach unterwegs weiter. Egal, ob auf deinem Smartphone, Tablet oder Laptop.

UPC TV App
Riprendi la visione del film che hai iniziato a guardare sul tuo TV box quando sei in viaggio. È possibile farlo sullo smartphone, sul tablet o sul portatile.

UPC TV App
Keep watching films that you started on your TV Box even when you’re on the go. On your smartphone, tablet or laptop.

 

HORIZON BOX / MEDIABOX

Here’s how it works

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Open the Video on Demand section.
Press the OnDemand button on your remote control.

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Choose films & series.
Choose the content you want and click on it.

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Rent
Horizon: Click on “Rent”, and to confirm, enter the PIN code for your Horizon Box.
Mediabox: Click on “OK”, and to confirm, enter the PIN code for your Mediabox.

The PIN for the TV Box is the same as the PIN for parental control.

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Watch
After confirming with the PIN, the film will start automatically and will remain available to stream for the next 48 hours. The cost for the film will be listed on your next UPC bill.

 
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Forgotten your PIN? Here’s how you can reset the PIN code for your UPC TV Box or the Horizon Box/Mediabox.

STARZPLAY (MONTHLY SUBSCRIPTION)

One media library – lots of entertainment: The Starzplay subscription offers you a huge additional selection of films and series to stream – directly on your UPC TV Box (not available for Horizon Box and Mediabox).

HOW?

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Book Starzplay.
It’s easy in My UPC. All Starzplay content will be activated for your UPC TV Box within 48 hours.

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Open the main menu.
Press the Home button on your remote control.

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Choose films & series.
Open the “Starzplay” section under “Films and series” and click on the desired content.

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Watch
Click on “Watch from the beginning” to start the film or series.

PREMIUM PLUS (MONTHLY SUBSCRIPTION)

With the Premium Plus subscription you get access to more than 40 additional TV channels and a media library with films and series that can be accessed at any time.

You can use Premium Plus with your UPC TV Box at home, plus on the go whenever you want thanks to the UPC TV App for your smartphone, tablet or laptop.

HOW?

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Book the Premium Plus subscription.
It’s easy in My UPC. All Premium Plus content will be activated for your TV Box within 48 hours.

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Open the main menu.
UPC TV Box: Press the Home button on your remote control.

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Choose films & series.
Open the “Films and series” section and choose the desired content. Premium Plus includes all content that is shown without a price and that is not part of the Starzplay subscription. Such as content from A.X.N., Sony Channel, National Geographic, etc.

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Watch
Click on “Watch from the beginning” to start the film or series.

FREQUENTLY ASKED QUESTIONS

Does MyPrime still exist?

No, MyPrime is no longer available. MyPrime was an OnDemand offer on a subscription basis which provided access to a media library of films and series.

If you would like to watch films and series regularly on demand, we recommend our monthly subscription “Starzplay”.

What do I do if I have forgotten the PIN for my TV Box?

Here’s how to change the PIN for the UPC TV Box:
1. Open the UPC TV App or upctv.ch.
2. Go to “Settings”.
3. Select “Parental control” and click on “Change PIN”. Now you can reset your PIN.

The PIN for parental control and for the UPC TV Box is identical.

Here’s how to change the PIN for the Horizon Box/Mediabox:
1. Open “Options” in the main menu.
2. Click on the “Parental control and PIN” section.
3. Change your PIN.

You have never changed or personalized your PIN? 
Then the standard PIN for your device is active:

UPC TV Box / UPC TV App / Horizon Box: 0000
Mediabox: 1234

We recommend that you change or personalize the standard PIN for the UPC TV Box or Horizon Box as described above.

How can I subscribe to Starzplay or Premium Plus?

Starzplay
1. Log in to My UPC
2. In the “Products” (TV) section go to “Order channels”.
3. At the end of the page, click on “More entertainment for the entire family”.
4. Select “Add” to subscribe to Starzplay.

Starzplay will be activated for you within 48 hours and the subscription can be cancelled monthly.

Premium Plus

1. Log in to My UPC.
2. In the “Products” (TV) section go to “Order channels”.
3. At the end of the page, click on “Our recommendations”.
4. Add Premium Plus and order the subscription.

Premium Plus will be activated for you within 48 hours and the subscription can be cancelled monthly.

How do I pay for the films and series I book?

When you book films or series, these are listed on your monthly UPC bill under “Usage fees”. So you simply pay for the films and series you have used as part of your UPC bill.

 
 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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