Welcome to the world of UPC

Delivery of your order

We ship the equipment shortly after receiving your order by phone or online.
Usually you will receive the delivery package within a few working days.
Please note: In individual cases the delivery times may be longer.

Did you take out your subscription in one of our shops or service points?

Then you will receive the device directly on site.


  • If the cable connection in your property needs to be checked, you will receive the devices by post after the check has been successful. 
  • A technician will bring the equipment if your property is connected to the fibre optic network and the technician needs to activate the connection.

In both cases we will inform you about the exact procedure.

Are you waiting for your order (e.g. mobile, TV or Internet products)? Now you can always check the status of your order in My UPC.

First steps into the world of UPC

We'd like to help make your start with UPC as simple as possible. So we will show you here what you need to know about installing your new UPC device and setting it up right. Here you will find links to instructions and to handy additional functions. Have fun getting started!


Our customer portal – manage subscriptions, bills and products.


Haven't found what you’re looking for yet?
Our Community can help.


Do you need professional help with installation


Service information and network issues 

Here you can find information about disruptions on the UPC network.


Our Community

Our experts are there for you

Kontakt | Twitter

Social Media

We also answer your questions via Twitter or Facebook