Welcome to the world of UPC
Delivery of your order
We send your UPC products by registered mail shortly after receiving your order. Please make sure that you can receive the parcel in person.
- Subscription change: 1 day
- Delivery of hardware (e.g. set-top box, modem etc.): 3 days
- Please note: In some individual cases the delivery times may be longer.
First steps into the world of UPC
We'd like to help make your start with UPC as simple as possible. So we will show you here what you need to know about installing your new UPC device and setting it up right. Here you will find links to instructions and to handy additional functions. Have fun getting started!
Instructions for setting up your new Giga or Connect Box and getting the most out of your wifi.
Installation of your new UPC TV Box? No problem with our step-by-step instructions. We will also help you set up all of UPC TV’s popular additional functions.
We will show you how your bill is structured and will explain all payment details.
Our customer portal – manage subscriptions, bills and products.
So you can master everyday life with your new smartphone: we cover all help topics related to Mobile.
The UPC fixed network is included as standard in your package. Even after ordering you can still select a suitable landline option.