Welcome to the world of UPC
Delivery of your order
We ship the equipment shortly after receiving your order by phone or online.
Usually you will receive the delivery package within a few working days.
Please note: In individual cases the delivery times may be longer.
Did you take out your subscription in one of our shops or service points?
Then you will receive the device directly on site.
- If the cable connection in your property needs to be checked, you will receive the devices by post after the check has been successful.
- A technician will bring the equipment if your property is connected to the fibre optic network and the technician needs to activate the connection.
In both cases we will inform you about the exact procedure.
First steps into the world of UPC
We'd like to help make your start with UPC as simple as possible. So we will show you here what you need to know about installing your new UPC device and setting it up right. Here you will find links to instructions and to handy additional functions. Have fun getting started!
Instructions for setting up your new Giga or Connect Box and getting the most out of your wifi.
Installation of your new UPC TV Box? No problem with our step-by-step instructions. We will also help you set up all of UPC TV’s popular additional functions.
We will show you how your bill is structured and will explain all payment details.
Our customer portal – manage subscriptions, bills and products.
So you can master everyday life with your new smartphone: we cover all help topics related to Mobile.
The UPC fixed network is included as standard in your package. Even after ordering you can still select a suitable landline option.