Welcome to the world of UPC

Delivery of your order

We send your UPC products by registered mail shortly after receiving your order. Please make sure that you can receive the parcel in person.

Our delivery times:
 
  • Subscription change: 1 day
  • Delivery of hardware (e.g. set-top box, modem etc.): 3 days
  • Please note: In some individual cases the delivery times may be longer.

Are you waiting for your mobile order (e.g. new phone or SIM card)? Now you can always check the status of your order in My UPC.

First steps into the world of UPC

We'd like to help make your start with UPC as simple as possible. So we will show you here what you need to know about installing your new UPC device and setting it up right. Here you will find links to instructions and to handy additional functions. Have fun getting started!

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INTERNET

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INTERNET

Instructions for setting up your new Giga or Connect Box and getting the most out of your wifi.

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UPC TV

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UPC TV

Installation of your new UPC TV Box? No problem with our step-by-step instructions. We will also help you set up all of UPC TV’s popular additional functions.

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BILLING

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BILLING

We will show you how your bill is structured and will explain all payment details.

MY UPC

Our customer portal – manage subscriptions, bills and products.

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MOBILE

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MOBILE

So you can master everyday life with your new smartphone: we cover all help topics related to Mobile.

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PHONE

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PHONE

The UPC fixed network is included as standard in your package. Even after ordering you can still select a suitable landline option.

UPC HELP

Haven't found what you’re looking for yet?
Our Community can help.

 

Do you need professional help with installation

 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

Our Community

Our experts are there for you

 
 
Kontakt | Twitter
 
 

Social Media

We also answer your questions via Twitter or Facebook